Description

Department: Operations 
Location: Remote 
Reports To: VP, Solutions 
Employment Type: Permanent - Full-Time  
 
Job Summary 
The Technical Solution Specialist is responsible for delivering tailored technical solutions that meet client needs and support the successful deployment and integration of InnovMarine’s products and services. This role involves working closely with clients, internal teams, and partners to ensure the effective implementation, configuration, and optimization of software solutions.  
 
Key Responsibilities 
Solution Design & Implementation (40%) 
Collaborate with clients and internal teams to design and implement technical solutions and process improvements 
Configure and deploy software products based on client requirements 
Ensure solutions are scalable, secure, and aligned with best practices 
Document solution architecture, configurations, and implementation processes 

Technical Support & Troubleshooting (30%) 
Provide technical support during and after implementation 
Troubleshoot and resolve issues related to software functionality, integration, and performance 
Maintain detailed records of support activities and resolutions 

Client Engagement & Collaboration (20%) 
Act as a technical advisor to clients, helping them understand and maximize solution value 
Work closely with sales, product, and consulting teams to align solutions with client goals 
Gather client feedback and contribute to product improvement initiatives 

Other Duties (10%) 
Perform other related duties as assigned to support organizational goals 
 
Qualifications & Skills 
Bachelor’s degree in Computer Science, Marine Engineering, or a related field; other relevant education will be considered 
Minimum 3–5 years of experience in technical solution delivery or support roles 
Strong understanding of software deployment, configuration, and integration 
Excellent problem-solving and analytical skills 
Strong communication and interpersonal abilities 
Ability to explain technical concepts to non-technical audiences 
Proficiency in Microsoft Office Suite and technical documentation tools 
Experience working within matrix organization structures is an asset 
Maximo, Shipconstructor, PLM software experience (asset) 
Marine industry experience (asset) 
Bilingual (asset) 
 
What We Offer 
100% remote work, some travelling may be required 
Opportunities for professional development and growth 
Competitive compensation and benefits package 
Paid Time off including Sick days and Floater days 
A chance to make meaningful impact in a growing organization